Terms of Service

By accessing, browsing, registering, or executing checkout operations within MaliPay, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service, along with our Privacy Policy.

If you represent an agency or a business corporation, you guarantee that you possess the full legal authorization to bind that entity to these requirements. If you disagree with any portion of these rules, you must cease using the platform immediately.

To maintain the high-quality reputation and visual security of our marketplace:

• Vetting Process: All unmanaged landlords and managing agents are subject to a strict registration approval check.
• Listing Approvals: If an account's approval status is set to anything other than APPROVED, their profile, listings, properties, and details will not be rendered or accessible on any public-facing marketplace or search feeds.
• Accuracy of Info: Users must provide current, truthful, and precise details including government identification numbers, profile phone numbers, and legitimate settlement bank configurations.

MaliPay provides a secure, fully automated billing system enabling online checkout for tenant rental obligations:

• Processing Fees: Payments processed online via M-Pesa, Card, or Pesalink transfers will be appended with the respective platform/gateway processing fee. This fee is automatically added inside the amount to pay input at checkout.
• Minimum Payments: The checkout process enforces a strict minimum payment threshold representing the base outstanding invoice amount plus the calculated processing fee, guaranteeing accurate ledger updates.
• Integer Requirement: Final gateway amounts processed through Paystack integrations are cleanly rounded to the nearest integer cent to satisfy global transactional verification constraints.

MaliPay acts as a transaction gateway between tenants, landlords, and agents. Direct payments initiated through the checkout console will:

• Be securely routed using Paystack subaccount configurations setup during agent onboarding.
• Automatically deduct the agreed platform commissions or unit fees before transferring settled funds directly into the designated merchant accounts or bank accounts.

We reserve the right, in our sole discretion, without liability, to suspend, disable, or terminate accounts and listings for users who:

• Provide fraudulent identity info or upload unvetted listing pictures.
• Bypass platform payment checkout flows to avoid standard platform processing commissions.
• Conduct abusive communications or engage in fraudulent lease operations.